Here are answers to the questions we hear most often. If you cannot find what you need, message us on WhatsApp.

Orders, Delivery and Payment

Are your products original?

Yes. Every TEREA, HEETS and IQOS product we sell is 100% original and comes in its original market packaging.

Do you deliver across the UAE?

Yes. We offer same-day delivery to all seven emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

How much is delivery?

Delivery is free on orders above 295 AED. Orders below 295 AED have a 30 AED delivery charge.

How can I pay?

You can pay cash on delivery or by card on delivery. A 2.5% card processing fee applies to card payments.

What does one carton contain?

Each TEREA or HEETS carton contains 10 packs of 20 sticks, which is 200 sticks.

Products and Devices

What is the difference between TEREA and HEETS?

TEREA sticks work only with IQOS ILUMA and ILUMA i devices. HEETS work only with blade-based IQOS Originals devices. They cannot be swapped.

Which TEREA origin should I choose?

Choose Japan for Japanese-style blends, Kazakhstan or the UAE version for international flavours, and Indonesia for clove Editions and Dimensions blends.

Do IQOS devices come with a warranty?

No. Our IQOS devices are sold without a warranty. Please check your device when it is delivered.

Can I return my order?

Please see our Refund Policy for the conditions that apply to returns and refunds.

Do I need to be 18 to order?

Yes. We sell only to adults aged 18 and over, and our delivery team may ask for ID.

Read more in our Shipping and Delivery Policy, Refund Policy and Age Policy.

IQOS, TEREA, HEETS and ILUMA are trademarks of Philip Morris Products S.A. The TEREA is an independent reseller of original products and is not affiliated with Philip Morris.